Medical Value Add Services

Provide optimized and coordinated solutions for access to healthcare.

Worldwide Support

When travelling, it is important to know that you can access critical local services, when you need them, wherever you are in the world.

Our worldwide medical network is located in the key areas of operation of International Organizations . It is composed of over 45,000 providers in 165 countries and over 1,000,000 providers in the US, through our partnership with several of the largest US networks. All our participating providers have been selected according to strict criteria. By simply presenting the HealthCase card at any in-network provider, your beneficiaries benefit from negotiated rates and direct settlement for inpatient and outpatient services.

24x7 Customer Operations Center

All critical operations at HealthCase are supported by our professional 24x7 customer operations center. From our operations center we provide the following core services:

  • Incident Management & Case Reporting
  • Multilingual Account Management
  • International Concierge Services
  • Claims Estimation & Reserve Pricing
  • Verification Checks on Benefits & Claims Eligibility
  • Medical Case Coordination & Patient Referrals
  • Care Management and administration Solutions

    We help to ensure that our clients receive a reliable, and efficient healthcare experience.

    In doing so our professional advisors continuously evaluate the medical necessity of procedures, duration and type of services delivered via our network of providers. This enables us to identify both overutilization, and underutilization of the appropriate resources, ultimately impacting both cost and eventual outcomes.

    Telemedicine Services

    In addition to our emergency medical services offer we provide our clients with access to a range of other telemedicine solutions via our customer operations center. These are:

    General Medicine

    An on-demand or scheduled visit with a US board-certified physician by phone or video 24x7. This can provide a convenient, and efficient way to diagnose patient symptoms at an affordable cost. Our qualified team of doctors provide round the clock advice and guidance on a whole range of medical matters.


    Utilizing our caregiving service members can assign loved ones third party access to their accounts. Thus, enabling caregivers to request medical visits, treatment and participate in 3way video or phone consultations with licensed doctors.


    Registered members are provided with access to licensed dermatologists via web and/or mobile app in support of treatment on a variety of skin conditions; such as psoriasis, rosacea and others. All advice is dispensed conveniently and discreetly by expert medical personnel.

    Tobacco Cessation

    For patients needing help to quit smoking our tobacco cessation program provides a complete package. This includes medical assessment and treatment, together with professional coaching and education.

    Behavioral Health Care

    Leveraging upon our behavioral health care service patients are able to build up a relationship online with a licensed, friendly mental health professional, addressing important mental health issues without having to travel to a physical establishment.

    Second Medical Opinion

    When dealing with important medical matters it is imperative to seek out the best advice from the right medical professionals.

    With our second medical opinion service our clients receive a second remote evaluation automatically, by a team of multi-disciplinary physicians from renowned worldwide medical centers, specializing in cutting edge medical research. Our process is fast and efficient. Ten days following submission of case details patients will receive a full review of any diagnosis or treatment plan from leading experts; all from the comfort of home.


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