Working at HealthCase

HealthCase employees are dedicated to making a difference in people’s lives.
Joining HeathCase means working alongside passionate individuals who are committed to creating a better health care global experience for everyone. And it means the kind of professional potential only an industry pioneer can offer.
Take your career to the next level with America’s global pioneer health care and security management company.

Our available positions


Internships



Claims Intern Operations



Customer Service Associate
English & Spanish speakers

Assistance Coordinators
Full-Time and Part-Time
French speaker is a +

Looking to add some world-class experience to your resume between semesters?

Develop your skill set and build your future before you graduate with our internship program at Healthcase.


Our internship program takes place in our Miami, Florida office. Internship openings are typically posted by all year for placements in January-March or June-September. Opportunities are typically available in:

  • Marketing & Communications
  • Operations
  • Sales
  • Provider Network

Interested in gaining some real-world experience?

To provide data entry and clerical support functions to the Claims team.

Assisting the Claims department with the following tasks:

  • Pulling data from various sources and enter into excel; run reports, in order to analyze the department book's performance and monitor progress.
  • Scan and save file documentation retrieved from boxes into appropriate accounts.
  • Create presentations for the department which details the features, advantages and benefits of new products.
  • Assist with all other Administrative tasks as needed.

  • Basic office related work experience
  • Experience with Microsoft Word and Excel
  • Strong aptitude for numbers
  • Good communication skills

If you dare to walk in the shoes of our customers, you might be just who we’re looking for! You’ll stay in-the-know on all products and policies so you can skillfully answer questions and offer customers the information and guidance they need.

In addition to helping customers as a key resource and problem solver, here’s what you can expect:

  • Interact with customers by telephone and via email.
  • Communicate with professionalism, positivity, and courtesy; making customers feel valued.
  • Address customer inquiries by providing relevant and timely solutions; including reviewing and resolving pending policy inquiries, answering claims status questions, and handling concerns and issues.
  • Accurately and efficiently manage administrative tasks; including sending out claim forms, recording customer data, and researching customer information.
  • Collaborate with your team leader when needed to ensure customer satisfaction.
  • Perform other duties as assigned.
  • High school diploma or equivalent diploma
  • 1 to 2 years of experience in a customer service environment
  • A good knowledge of the South American countries
  • PC skills: Microsoft Windows, Word, Outlook, PowerPoint, and Excel

If you dare to walk in the shoes of our customers, you might be just who we’re looking for! You’ll stay in-the-know on all products and policies so you can skillfully answer questions and offer customers the information and guidance they need.


  • Handles all incoming calls d within HealthCase’s Quality Policy Guidelines.
  • Communicates with clients, patients and providers related to active cases and supports other departments as necessary.
  • Reviews all incoming requests from clients, patients, providers and colleagues.
  • Communicate with professionalism, positivity, and courtesy; making customers feel valued.
  • Address customer inquiries by providing relevant and timely solutions; including reviewing and resolving pending policy inquiries, answering claims status questions, and handling concerns and issues.
  • Accurately and efficiently manage administrative tasks; including sending out claim forms, recording customer data, and researching customer information.
  • Collaborate with your team leader when needed to ensure customer satisfaction.
  • Perform other duties as assigned.
  • Knowledge and experience in Customer Service and/or (medical) assistance
  • Excellent interpersonal skills
  • Professional and positive interaction with with clients, patients, providers and colleagues
  • Essential computer skills: MS Office (Word, Excel, Power Point and Outlook), advanced typing skills and Internet research
  • Basic knowledge of medical terminology and the US healthcare system preferable

Our available positions


Internships


Looking to add some world-class experience to your resume between semesters?

Develop your skill set and build your future before you graduate with our internship program at Healthcase.


Our internship program takes place in our Miami, Florida office. Internship openings are typically posted by all year for placements in January-March or June-September. Opportunities are typically available in:

  • Marketing & Communications
  • Operations
  • Sales
  • Provider Network

Interested in gaining some real-world experience?


Claims Intern Operations


To provide data entry and clerical support functions to the Claims team.

Assisting the Claims department with the following tasks:

  • Pulling data from various sources and enter into excel; run reports, in order to analyze the department book's performance and monitor progress.
  • Scan and save file documentation retrieved from boxes into appropriate accounts.
  • Create presentations for the department which details the features, advantages and benefits of new products.
  • Assist with all other Administrative tasks as needed.

  • Basic office related work experience
  • Experience with Microsoft Word and Excel
  • Strong aptitude for numbers
  • Good communication skills

Customer Service Associate
English & Spanish speakers

If you dare to walk in the shoes of our customers, you might be just who we’re looking for! You’ll stay in-the-know on all products and policies so you can skillfully answer questions and offer customers the information and guidance they need.

In addition to helping customers as a key resource and problem solver, here’s what you can expect:

  • Interact with customers by telephone and via email.
  • Communicate with professionalism, positivity, and courtesy; making customers feel valued.
  • Address customer inquiries by providing relevant and timely solutions; including reviewing and resolving pending policy inquiries, answering claims status questions, and handling concerns and issues.
  • Accurately and efficiently manage administrative tasks; including sending out claim forms, recording customer data, and researching customer information.
  • Collaborate with your team leader when needed to ensure customer satisfaction.
  • Perform other duties as assigned.
  • High school diploma or equivalent diploma
  • 1 to 2 years of experience in a customer service environment
  • A good knowledge of the South American countries
  • PC skills: Microsoft Windows, Word, Outlook, PowerPoint, and Excel
Assistance Coordinators
Full-Time and Part-Time
French speaker is a +

If you dare to walk in the shoes of our customers, you might be just who we’re looking for! You’ll stay in-the-know on all products and policies so you can skillfully answer questions and offer customers the information and guidance they need.


  • Handles all incoming calls d within HelathCase’s Quality Policy Guidelines.
  • Communicates with clients, patients and providers related to active cases and supports other departments as necessary.
  • Reviews all incoming requests from clients, patients, providers and colleagues.
  • Communicate with professionalism, positivity, and courtesy; making customers feel valued.
  • Address customer inquiries by providing relevant and timely solutions; including reviewing and resolving pending policy inquiries, answering claims status questions, and handling concerns and issues.
  • Accurately and efficiently manage administrative tasks; including sending out claim forms, recording customer data, and researching customer information.
  • Collaborate with your team leader when needed to ensure customer satisfaction.
  • Perform other duties as assigned.
  • Knowledge and experience in Customer Service and/or (medical) assistance
  • Excellent interpersonal skills
  • Professional and positive interaction with with clients, patients, providers and colleagues
  • Essential computer skills: MS Office (Word, Excel, Power Point and Outlook), advanced typing skills and Internet research
  • Basic knowledge of medical terminology and the US healthcare system preferable

Because ...

We value Team work

Teamwork and spirit go hand in hand at HealthCase and form the backbone of every job.

Our assistance coordinators work in teams around the clock, 24/7. You can imagine what this implies in terms of collaboration, information sharing and caring for each other as well as our customers.

But team spirit comes from more than just working together side by side. It is born and nurtured through common values and shared objectives, from trusting fellow colleagues and relying on each other’s experiences and knowledge to help others. Many of our employees are also involved in our Sustainability Club to care for people within our local communities.

We recognize the strength in diversity

We are a diverse, multi-cultural community that highly values and respects individual differences and perspectives.

This is essential to creativity and developing unique, innovative solutions and products that we use to serve our customers worldwide. Our diversity in the workforce keeps us ahead. They believe we offer a working environment that accepts and embraces all differences - gender, age, ethnic, cultural and professional.

We thrive on Creativity and Innovation

We support creative, innovative ways of thinking, working and delivering.

To encourage creative potential, we have created a worldwide program called i2s, Innovation to Share. It encourages all employees to share and implement their innovative ideas, which can range from working conditions to communication approaches or new products. We also recognize that our people are behind every creative move and innovation. It is thanks to them that we enjoy the success we do.

We’re big on Talent for a small company

At HealthCase, we grow talent.

We seek it through recruitment, identify it, and then invest in you, so that your individual talent is developed and finely tuned to the best of its potential. We set targets, evaluate performances and reward each person accordingly. We help put talent and growth opportunities at your fingertips.

We are a Global Community

Being part of a Global Community allows us to see a bigger picture and constantly learn from other people and country organizations within our Group.

International conferences are held so that our employees from all over the world may meet and exchange ideas. This helps us all to think outside the box. It also allows potential for exciting international career opportunities

Our Benefits

HealthCase is an employer of choice that recognizes our associates are our greatest asset.

Our associates contribute their time, talents and skills to support our continued success. In appreciation of that commitment, we offer a comprehensive benefits package that supports our associates’ financial, professional and physical wellbeing.

  • Competitive pay—both base and incentive
  • Medical, dental and vision insurance
  • Life and disability insurance
  • Paid time off and flex scheduling
  • Career development opportunities

Apply Now!

Thank you for your interest in applying for a position with HealthCase. To ensure this application represents all of your skills and applicable work experience we would appreciate if you could fill out the form with your cover letter and resume

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Our Offices

Located in the heart of Downtown Miami, Florida

  • 141 NE 3rd Avenue - 2
  • 141 NE 3rd Avenue - 1
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